Replacements 

  • We will process a replacement for a damaged item after we investigate the cause of the damage. If it is found that the damage is not due to our negligence, we will not process a replacement.

Refunds

  • Refunds are given on a case-by-case basis. In order to initiate a refund request, please contact support@alessandratelier.it within 7 days of the delivery date. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • We are unable to process refunds for any custom product since every custom product is made to your specifications. If you have any questions on how a custom design will look, feel free to reach out to us.
  • If you have any questions on how a custom design will look, please reach out to us. We will not process a refund on a custom order because you do not like how it turns out.

Cancellations

  • We accept cancellations as long as you contact us within the first 48 hours of your order being placed. If you request a cancellation after the 48 hour period, we may cancel your order for a small materials and processing fee

Quality

  • All glass art pieces are handmade with original Murano glass through the ancient lampworking tecnique by Alessandra Padoan.

    Every piece is one of a kind and cannot be made equal to the previous one: that’s what makes it unique.
    Photos are taken in a light boot with spotlights therefore the colors may appear different when you open your package indoor.