When will my jewel ship?
Our rings will ship as soon as possible; however, orders could take approximately 6-8 weeks to ship depending on the type of ring. This timeline is an estimate only and can be advanced or delayed by a variety of factors, including but not limited to material delays or shortages, or labor availability. We know this is a long time to wait, but we encourage you to spend your time salivating over a ring similar to yours on Youtube.com/PatrickAdairDesigns. Part of the reason for this long turnaround time is that all our rings are handmade and highly customizable. This means that we will immediately ship your ring if we happen to already have one in stock, but if we don’t, it will be handmade, as soon as possible, by one of our highly trained employees. The customization also means that sometimes rings will be slightly delayed while we restock supplies. If you have a time-sensitive event (think wedding, anniversary, etc.), then feel free to email us at email@example.com, and we will do everything we can to accommodate you.
Where do you get your Original Murano glass?
All of our meteorite is currently bought from meteorite dealers that we find either through eBay or that we know through personal connections. We use real meteorite that does have a tendency to rust over time.
How does the lampworking tecnique work?
The glow comes from strontium aluminate which is a natural crystal powder that glows after being charged by UV light. It is nontoxic and glows brighter and longer than copper activated zinc sulfide which is one of its most popular competitors.
Do you make custom jewels?
The glow can be charged in two ways. The first and fastest is using a strong UV flashlight. The ring can also be charged with sunlight although it takes a little longer.
What if I ordered the wrong size?
Don’t hesitate to contact us! Email firstname.lastname@example.org, and we will be happy to figure out the best solution for your ring.
Note: For custom rings and precious metal rings, we aren’t able to offer free size exchanges.
Exchange and Return Policy?
Email us at email@example.com to discuss your unique situation. For custom rings, we will not process a free replacement because you don’t like the design or the final result. You’re the one who is selecting the designs and materials you would like to be incorporated into your ring. Before placing the order, make sure to put or include all the details correctly and make sure that you like everything. If you have any doubts about materials or designs feel free to contact us, but what matters most is that the final decision is yours. Refunds will be given on a case to case basis and we are not responsible for any shipping fees on refund returns. We may give a partial refund but a full refund will not be possible since the ring was custom made to your specifications.
Our prebuilt glowstone rings are able to be exchanged for different sizes.
Do you ship internationally?
Yes, we do ship internationally. The customs bureau of every country has the right to stop any shipment and charge a fee. The shipping cost that you pay does not include any customs fees.